AI Call Supervisor - Privacy Policy

1. Introduction

Netpeak LTD ("we", "us", or "our") is committed to protecting the privacy of your information. This Privacy Policy describes how we collect, use, store, and disclose personal data when you use the AI Call Supervisor ("AICS") product. By using AICS, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you use AICS:

• Account Information: When you register for an account, we may collect your name, email address, company name, and any other information you choose to provide.
• Usage Data: We may collect information about how you use AICS, such as the features you access, the number of calls analyzed, and the duration of your sessions.
• Call Recordings: When you use AICS, we may collect and store call recordings that you upload or provide access to for the purpose of analysis and improvement of call center performance.
• Device and Technical Information: We may collect information about the device you use to access AICS, such as your IP address, browser type, operating system, and other technical information.
• Communications: When you communicate with us, such as through email or customer support inquiries, we may collect and store information related to those communications.
• Cookies: We may use cookies and similar technologies to track your activity on AICS and store certain information, such as your preferences and authentication status.

3. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide, maintain, and improve AICS;
• To personalize and enhance your experience with AICS;
• To analyze usage and trends to better understand how our users interact with AICS;
• To communicate with you, including providing customer support and responding to your inquiries;
• To enforce our Terms of Service and comply with applicable laws and regulations;
• To protect the security and integrity of AICS and our users' information;
• For any other purpose with your consent.

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting providers, payment processors, and analytics providers.
• Legal Compliance: We may disclose your information if required to do so by law, regulation, or legal process, or to protect our rights, property, or the safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your personal data is no longer needed, we will securely delete or anonymize it.

6. Data Security

We are committed to protecting the security of your personal data. We employ reasonable technical and organizational measures to safeguard your information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal data.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights with respect to your personal data, including:

• Access: You may request access to your personal data that we hold.
• Rectification: You may request that we correct any inaccuracies or update your personal data.
• Erasure: You may request that we delete your personal data, subject to certain legal limitations.
• Restriction: You may request that we restrict the processing of your personal data under certain circumstances.
• Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your personal data for direct marketing purposes or when it is based on our legitimate interests.

To exercise any of these rights, please contact us at [Your Company's Contact Email Address]. We may ask you to verify your identity before processing your request.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website, and we encourage you to review this Privacy Policy periodically to stay informed about our information practices. Your continued use of AICS after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

9. Third-Party Links

AICS may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of such websites or services, and we encourage you to review their privacy policies before providing them with your personal data.

10. International Data Transfers

Your personal data may be transferred to, stored in, and processed in countries other than the country in which it was collected, including the United States and other countries that may have less stringent data protection laws than your country of residence. By using AICS, you consent to the transfer of your personal data to countries outside your country of residence.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our information practices, please contact us at [Your Company's Contact Email Address].

Last Updated: March 31 2023

Netpeak LTD